After listening to feedback from our valuable customers, we’re excited to announce a new enhancement to the Client Service Portal (CSP). Available August 22, 2023, CSP users can access multiple SC Labs client profiles within the portal with a single login. Whether you’re a white label company or have multiple sub brands, this powerful new feature allows you to easily manage testing for all your profiles.
Changing from one profile to another is a breeze.
On desktop, simply click the Switch Profile link in the top left of the screen, directly underneath your profile information and above the left-hand navigation link.
On mobile, activate the slideout menu by selecting the menu icon in the top left, then click the Switch Profile link mentioned above.
Admin Users: CSP users with Admin privileges can add, edit and remove users from their company’s account. With this new enhancement, Admin users will still be able to add and remove multi-profile users, but they will not be able to edit those users’ usernames, email addresses, or passwords. This limitation is in place to avoid login difficulties between profiles.
Regular Users: Non-admin users can still modify their own password; however, they cannot edit their username or email address. We remind you that any changes to login information will be reflected across all accessible profiles.