Client Service Portal: Colorado Hemp

Take a tour of your new CSP

We’re happy to introduce hemp clients of our Colorado laboratory to the SC Labs Client Service Portal (CSP). Discover the new capabilities it will provide you and your business, including a more comprehensive sample submission process.

SC Labs Client Service Portal on laptop and mobile

Key Features

Mobile access
Result summaries and deep dives
Catalog view for consumers
PhytoFacts^® Comprehensive chemometric reports

Billing history and online payment
Configurable status notifications
Manage user permissions

Sample-specific QR codes
High-quality sample image on COA
Downloadable result labels

Dashboard

Your most important data, at your fingertips.

Navigation menu: Only appears for logged in users—this will not display on public-facing pages like the Catalog View or Sample Detail Page

Account logo and name: Customizable branding, configurable under Account Settings

Submit Sample: Order testing services, specify turnaround time rushes, and schedule your sample pickups

Account Settings: Modify your user profile, company profile, add/edit users, and customize your status notifications

Search: Quickly find results by searching for a sample name, order #, sample ID, or sample/matrix type

Summary row: Easily view the status of your pending orders, samples

Recent Orders: Lists your 5 most recent orders and their status

Open Invoices: Preview or unpaid invoices with a link to view all invoices and payment history

Catalog View: Provides your custom Catalog View URL and unique QR code to share with your consumers

SC Labs Contact Information: Lists your account manager’s contact details

Announcements/New features: See what’s new

Chat feature: Chat with SC Labs Support

Recent Failures & Warnings: See alerts for any recent submissions that are close to or above action limits

Orders

Effortlessly check order status and download documentation.

Summary row: Running totals of pending and completed orders, as well as compliance and QA/QC totals

Orders table: Click any row to see a popup status summary of all included samples, with links to each sample and document download

Filterable columns: Click the purple arrow to view only the desired types or status of order

Samples

A comprehensive list of all samples, designed with your needs in mind.

Test type tabs: Choose between showing all samples, or choose to see only compliance or quality assurance

Download All button: Download all test data or a desired subset

Search: Quickly find results by searching for a sample name, order #, sample ID, or sample/matrix type

Filter: Powerful sort and filter tools enable the grouping of samples with similar data sets, specifically the chemometric filters

Action checkbox: Once clicked, the Actions menu appears in the top right allowing downloads, sharing, and setting sample(s) as public/private

Status column: Provides status values of In Progress, Pass, Failed, and Warning

Name column: Hover over a name to see a popup preview of each test in the sample, without clicking into the Sample Detail Page

Multiple sortable columns: Click the column header to sort by its value

Tests Performed: Hover over a test under the Tests Performed column to see a test-specific popup preview

Documentation column: Downloadable documents, including COA, PhytoFacts (if available), product labels, and more

Visibility toggle: Assign a sample as visible or hidden to the public—all samples will remain visible to you when logged in

Catalog View

A comprehensive list of all samples, designed to showcase your brand to consumers.

Navigation pane: The lefthand admin section will not be visible unless user is logged in as an administrator

Company logo: Upload your company logo for a more branded experience

Intro paragraph: A short introduction of your brand to consumers, edited under Account Settings > Profile

Social handles: Give users access to your social media presence

Filter: Powerful sort and filter tools enable the grouping of samples with similar data sets, specifically the chemometric filters

View: Choose between tile and list views

Sample section: Built for consumers, this section displays your samples like a storefront, showcasing the product and enabling consumers to click through to the Sample Detail Page for results

Private samples: Samples marked “private” are grayed out for logged-in administrators, but hidden to the public

Visibility toggle: Assign a sample as visible or hidden to the public with a single click

Context menu: Click the three dots to access downloadable documents

Sample Detail Page

A digital certificate of analysis packed with goodies.

Overall result: Provides status values of Pass and Fail—with any near fails appearing as an orange Pass

High-resolution image: Hover over the thumbnail to zoom, click to view full image

Visibility toggle: Assign a sample as visible or hidden to the public—all samples will remain visible to you when logged in

Downloadable documentation: Downloadable reports, including COA, PhytoFacts (if available), product labels, and more

Share: Easily share this results page with your friends, followers, or business partners

Summary sections: See status or result of each test performed, broken out in sections for Cannabinoids, Terpenoids, and Safety Testing

Terpenoid summary: At-a-glance view of the top three terpenes and their ratio to each other

Safety testing summary: At-a-glance view of the contaminant and safety test results if performed

Complete results: Expandable sections with detailed results for each analyte, helpful filters, highlighted fails, warnings for near fails, and useful guidance for any failed analytes

Collapsable results: Expand and collapse rows for a better user experience

Submit Sample: Sample Details

Easily choose your desired test packages, a-la-carte tests, turnaround times, and more. Bulk upload is also available for those testing large quantities of samples.

SC Labs CSP Submit Samples - Sample Detail page

Sample Name: A unique name is required for all samples, and will display on your COA

Public/Private toggle: Choose whether to make this sample’s results accessible to the public and visible on your Catalog Page

Matrix Type: Choose the option that best suits your sample

Were inputs tested?: This field is required

Test Type: Choose between Compliance and Quality Assurance/R&D

Available Test Packages: Selecting a test package will auto-select the included tests in the table below, saving time and confusion

Test Selection Summary: This table shows your selected tests at a glance and allows you to select rush options where available

Test-specific options: Certain tests, like Potency, have additional options

Notes: Add relevant notes to this section

Submit Sample: Order Details

Specify the license tied to your test, and select how your sample will reach the lab.

SC Labs CSP Submit Samples - Order Details page

License/Address: Clients with multiple licenses can select the applicable license for this set of samples

Delivery Type: Choose between Pick Up, Drop Off, and Mail In

Delivery information: Next steps and other helpful information based upon the Delivery Type you selected above

Availability: When choosing Pick Up as your delivery method, provide a desired sample pickup window that works for you

Submit Sample: Order Review

Review your sample and order details prior to completing the submission.

SC Labs CSP Submit Samples - Order Review page

Scheduling: View scheduling details

Samples: Review the selected tests for each sample

Payment: Choose from a number of payment options

Submit Sample: Confirmation

Confirmation page including next steps.

SC Labs CSP Submit Samples - Confirmation page

Next Steps: Important details now that your samples have been submitted

Download COC: Save your Chain of Custody for your files

Order Summary: Overview of the order you just completed

Sample Weight: Required sample weights will be calculated for each sample based upon the test(s) selected

Invoices Overview

View payment history and pay invoices.

Invoice History: Easily view your invoice history, keep track of past transactions and maintain organized records

Multi-Select: Select and pay multiple invoices with a single transaction

Total Owed: See cumulative total owed

Pay Online: Pay all of your invoices online with a credit or debit card directly through the CSP, providing a seamless payment experience

Invoices Detail Page

Click into individual invoices to view line item details and ensure accuracy.

Invoice and Customer Details: Double check that payor information is correct

Download Invoice PDF: Save copies of your invoices for your records

Pay Online: Pay all of your invoices online with a credit or debit card directly through the CSP, providing a seamless payment experience

Payment Method Instructions: Directions specific to chosen payment method

Itemized Details: View the line items associated with this invoice

Account Settings: Profile

Customize your user profile and brand.

User settings: Update username, password, and email address

Company profile: Provide company details, logos, social media handles, and an intro paragraph to display on your Catalog View

Notification Method: Choose your preferred method to receive notifications when an invoice is created and/or due, ensuring you never miss a payment deadline

Account Settings: Users

Grant your team the access they need with flexible permissions.

Role Definitions: Click here to view a detailed explanation for each role

Edit: Update the email address by clicking the pencil icon

Remove: The Remove button unsubscribes the email address from all status updates

Add Email: Include anyone necessary, and configure their roles

Account Settings: Notifications

Empower the right people on your team with relevant information.

Notification timeline: Lists each available status notification we can send throughout the process

Attach COA: Choose whether to attach the COA file to the Sample Result email

Delete: The Remove button excludes a user from receiving status notifications

Add User: Include additional emails for status notifications, and configure which notifications hit which inbox

What about the BOSS portal?

You will still be able to access the BOSS portal to view historic results/COAs if you wish, though new results will start appearing in the CSP.

Frequently Asked Questions

The only thing changing is the portal you’ll use to submit hemp testing orders and view results. Starting December 1, you’ll move from BOSS to our Client Service Portal (CSP)—a more streamlined and modern platform. Everything else stays exactly the same: your testing is performed at the same SC Labs facility, using the same science and methodology, with support from the same team who already knows your operation.

Your pricing, turnaround times, workflows, and sample intake process will not change. All historical results and COAs will continue to be available in BOSS.

How can I access my old data?

All old data will still be available in the BOSS portal, accessible with your historical Botanacor login.

How do I white label samples?

White labeling can be achieved on the Order Details page during sample submission. Simply change the company in the “License/Address” field as desired. If testing has already been completed, then please email hemp-support@sclabs.com with the sample ID and company information that you would like listed on the COA.

Self service white labeling is not available in this iteration of the portal but can be achieved by contacting your SC Labs representative.

What is the "Sample Weight or # of units" field? | Sample Submission

This field should tell us how much material is being submitted to the lab. This is not a required field, and it is recommended to just leave blank.

What is the "Product Package Unit Weight (g) or Volume (mL)" field? | Sample Submission

This field is used to calculate the total on the first page as well as mg/unit on the second page. This should be the total grams or milliliters of the product in its final form. If you would only like the total per serving reported, simply enter the serving mass into this field so the first page reports milligrams per serving. If you only enter a serving mass in the serving mass field, the first page of the COA will default to mg/g reporting.

Only use numbers, letters will not allow you to proceed to the next page.

What is the "Serving Size Mass (g) or Volume (mL)" field? | Sample Submission

This is the serving mass. The measurement entered here is used to calculate total mg/serving on page 2 of the COA.

Only use numbers, letters will not allow you to proceed to the next page.

What is the "Expected Results Amount" field? | Sample Submission

This field is specific to potency/cannabinoid testing, and it is used by the lab as a reference point.

Only use numbers, letters will not allow you to proceed to the next page.

What is the "Expected Results Unit of Measurement" field? | Sample Submission

This field must correlate with the information entered for the Serving Size or Product Package Unit Weight fields. For example if mg/unit is filled out in the sample details page and mg/serving is left blank then this must be filled out as mg/unit.

Take a tour of your new CSP | Colorado Hemp

Client Service Portal: Colorado Hemp

Take a tour of your new CSP

We’re happy to introduce hemp clients of our Colorado laboratory to the SC Labs Client Service Portal (CSP). Discover the new capabilities it will provide you and your business, including a more comprehensive sample submission process.

Key Features

Dashboard

Orders

Samples

Catalog View

Sample Detail Page

Submit Sample: Sample Details

Submit Sample: Order Details

Submit Sample: Order Review

Submit Sample: Confirmation

Invoices Overview

Invoices Detail Page

Account Settings: Profile

Account Settings: Users

Account Settings: Notifications

What about the BOSS portal?

Legacy BOSS Login

Frequently Asked Questions

What's changing?

How can I access my old data?

How do I white label samples?

What is the "Sample Weight or # of units" field? | Sample Submission

What is the "Product Package Unit Weight (g) or Volume (mL)" field? | Sample Submission

What is the "Serving Size Mass (g) or Volume (mL)" field? | Sample Submission

What is the "Expected Results Amount" field? | Sample Submission

What is the "Expected Results Unit of Measurement" field? | Sample Submission

More questions?

Next PostSimplified Payments and Enhanced Features